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You may return most unused items purchased from Inspector Outlet, LLC within 30 days of the original delivery, unless a product has specific return policy on its product info page, in which case the return policy will be based on that.   Refunds will be credited in the original form of payment. Inspector Outlet, LLC will pay for return shipping if the product is defective or the return is a result of our error.  If the item is returned for any other reason, you are responsible for the return shipping. A twenty five percent (25%) restocking fee will be issued on all returned merchandise.  This is non-negotiable. No refunds will be given on classes or educational seminars.  

If you order a product from Inspector Outlet, LLC  "by mistake" or of the "wrong part number", that product is subject to a fifteen percent (15%) restocking fee.  You are also responsible for return freight.  This is non-negotiable.

The following items may not be returned/refunded:

  • Any used or damaged merchandise
  • Any Custom Print Services orders that have already had any logo/design work started on them by our designers.
  • Any downloadable products, software, narrative libraries, custom websites, digital PDFs or documents delivered via download, CD, or flash drive
  • Any memberships, Certified Master Inspector designation payments, services, etc.

All downloadable product sales are final, no returns or order cancellations will be accepted on these products.
All products shipped from a third party vendor, such as Pro-Lab mold testing supplies, are returnable at the discretion of the vendor.  This return policy does not apply to those products.

Custom Print Services: If you need to cancel your print services order, and no work has been started on the products by our design team, then your order may be cancelled with the full amount refunded minus a 5% service fee to cover our credit card processing charges.  If you purchase a custom print services order, begin design work with our design team, and then wish to cancel your order, we will refund the full amount minus a 20% fee to cover our designer's costs.  Once an order has been sent to the printer, no refunds, changes or cancellations will be issued.  After 180 days from date of purchase, no refunds will be granted, regardless of whether the customer cancels the order. 

Spectoscope Satisfaction Guarantee
If you are dissatisfied with the Spectoscope for any reaon, you may return it to us in like-new, unused condition within 30 days from the point of sale for a full refund. You are responisble for return freight. This guarantee does not cover damage to the pole or any included parts from operator use. This does not cover any manufacturer's defects with the Panasonic DMC-SZ5 digital camera, it has it's own warranty through Panasonic.